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Atlanta Gets Local Customers Shopping!

Can local shoppers find your business?

Local customers are shopping, but are they finding your store?

Over and over I talk to local businesses who are still convinced that their customers are not looking online for their particular products or services. The biggest problem I see with this is the fact that these same business owners have no way of knowing how much business they are actually losing by not being visible online.

Missing customers are invisible

If 500 customers a month find your competitors online you will never know they are being siphoned off systematically week after week after week. Ironically, most small business service providers only need 3 to 5 new customers every week to really turn their profit margins around. So you would think the possibility of capturing even 20 new eyeballs a month would be exciting to them. for many local businesses the opportunity to talk to customers, while they’re in their decision-making process is the basis for their business. So why have local business owners have been slow to use the Internet appropriately to market their business?

Local businesses are tired of being ripped off

Unfortunately, many have been ripped off and scam into buying expensive websites that don’t generate any money for them or by buying ads or listings and directories that are equally ineffective. It’s understandable that trying to decide which programs are important to follow through with and which Internet marketing or advertising programs are waste of time and money.

Adwords, is just one example of how local businesses can spend a fortune while not making a cent. In certain markets the competition is so stiff that local business owners have no chance of capturing good leads from adwords without spending anywhere from $10-$25 a click. But don’t give up because your local customers really are looking for you online

91% of U.S. internet users do comparison shopping and research online and of that group 51% explicitly characterize themselves as “shop online, purchase offline”

Local businesses that succeed

Local businesses that succeed capitalize on what they do best – communicate personally and professionally with their customers. E-Mail, blogs, articles and videos are all simple and effective ways to enhance your ability to communicate with local customers. Simple, search engine optimization can help these parcels of information show up in the places where your customers are searching for information. It is becoming less and less important that your website show up on the first page of Google, and more important that your information shows up there. Regardless of where it’s published- good information that consumers want to read can lead people back to your store, website or encourage them to call you directly.

Local businesses that use these strategies are more successful because they are reaching customers where and when they are searching.

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10 Fundamentals of SEO – How to Block and Track

There is a jugle out there regarding local SEO and and how to make sure that you have everything you need to be able to get listed in Googles 7-pack Map.

Here is a good articles with things you need to know if you want to try it yourself.

by David Mihm

We’ve reached the midpoint of fantasy football season, and in our SEMpdx league, my team is hanging on to a playoff slot by a thread.  (Yes, I am “that guy” who roots for the Patriots to get into the red zone and then stall out, just so my fantasy kicker Stephen Gostkowski gets a chance at a few more field goals.)

One of my favorite halftime interview clichés from NFL coaches is “we’ve just got to do a better job of blocking and tackling.” While that’s sometimes a euphemism for “the other team is way better than us,” in other cases the coach means his superstar team is getting sloppy and ignoring its fundamentals,  costing them on the scoreboard.

Tying this analogy back to Local Search, is your business (or agency) losing rankings by getting sloppy with its Local SEO “blocking and tackling?”

A quick refresher on 10 Local fundamentals

1. Claim your business listing at the major search engines: Google Maps, Yahoo Local, and Bing Local.

This is a total no-brainer. It’s a chance at free exposure and by just by claiming your listing, you’ll give the search engines more trust in your business and improve your chances at ranking (not to mention prevent someone else from hijacking your listing).

2. Submit your business to the major data providers: Localeze, infoUSA, and Acxiom—the latter via UniversalBusinessListing.org.

Most small business owners have heard of Google, Yahoo, and Bing—even with the recent name change. But a tiny percentage of them (and even a tiny percentage of search marketers) know about the “other” Big Three in Local Search—Localeze, infoUSA, and Acxiom. These guys each have their own databases which form the foundation of the search engines’ Local indexes and of a variety of second-tier portals as well. They’re basically the backbone of the entire local search ecosystem.

Acxiom is the only one of the three which doesn’t have an online submission area; the only way in that I’m currently aware of is via Universal Business Listing.

3. Put yourself in the right categories.

One of the main reasons to go through the steps above is to make sure that your business is listed in the right category—which plays a central role in your business’s ability to show up for your target searches.  Sometimes there’s been a mis-entered keystroke or an incorrect mapping from one of the data providers to one of the search engines, and claiming and updating your listing is your chance to correct it.

4. Make sure your business information is consistent.

Google especially likes to see business information match up across the web, because it increases their confidence that their algorithm is returning a relevant, accurate result. This means no keyword stuffing in your business title, either at Google or at the other data providers, and making sure that your phone number and address information matches up everywhere your business is mentioned—the main reason I advised against call-tracking numbers in last month’s column.

5. Get your contact information in hCard microformat or add a QR code on your website.

If you’re a small business owner, starting with this step, this is probably where you’re going to need the help of a developer or a Local SEO company to actually implement these recommendations.

It’s absolutely essential that the search engines are able to see your business’s Name, Address, and Phone number (a.k.a. “NAP”—a great acronym from Localeze’s Gib Olander) when they crawl your website. If that information is contained a fancy font or in a header image, they’re not going to be able to find it.  So make sure it’s in basic HTML, at the very least, and if you want a few brownie points, use the hCard microformat.

6. Create a KML file and upload it to Google Webmaster Central.

Most SEO companies are familiar with XML sitemaps.  Well, think of a KML file as a “location map.”  It’s a specialized file format that includes the latitude and longitude coordinates of the physical business locations listed on a particular website and gives them one more confidence boost in the location of a particular business. Dutch SEO Martijn Beijk has written an excellent KML tutorial to help those for whom this is a fresh concept.

7. Use your official business name in the title tag of your contact or location page.

This recommendation is kind of a new “blocking and tackling” technique that I’ve advised after reading some of Mike Blumenthal’s discussion of the Google Maps patent and hearing him present on it at SMX East last month.  Bill Slawski mentioned this as a Local Search strategy (way back in 2006!) but it took Mike’s presentation to hammer it home for me.

Essentially by doing this you make sure Google assigns your website as an “authority document” for Location Prominence.

8. Use geographic keywords in your title tags.

This is more of a generalized recommendation: make sure that you include your city and state in the title tag of your contact or location page, and if you’re in widget sales, use words like “CityName Widgets” or “Widgets in CityName” on assorted other title tags on your website.

9. Make sure you have Analytics installed on your website.

Think of analytics as equivalent to watching game film in football. If you want to know how your team is performing, you need to revisit how you’ve done in previous games. Analytics can give you great insight into which keywords are bringing traffic to your website, and what pages are engaging your users and leading to new business.

If you’re partial to Google Analytics, check out this excellent post series from SEOverflow on how to track clickthroughs from the 7-pack (i.e. the Maps results shown as part of Universal search).

10. Scout the opposition to see what your high-ranking competitors are up to.

Take a look at both the Organic AND the Local search results for some of your target phrases. What competitors are showing up? Use tools like Linkscape or Yahoo Site Explorer to see if there are particular websites linking to them and not you. Google is now displaying categories publicly as part of Place Pages.  See how they’re listing themselves and ask yourself if there’s anything you can learn from that. While you’re there, check out their “Web Pages” area, too, to see if there are any obvious citations you’re missing.  Are they accumulating user reviews on certain portals where your company isn’t as active?

While these fundamentals might not be as sexy as Twitter or as inspirational as linkbait, they’re tried-and-true methods that are sure to help your business rank better in the search engines and ultimately bring in more business.

All right, team, bring it in. Let’s go get ‘em—“Local Search” on three!

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This is great info.
Just go do what he said and start with Google, Bing and Yahoo and than you
will learn alot on how to do the rest of the directories.

Until next time; Good luck!

Know The Local SEO Keyword Techniques

Keyword research. What happens to you when you hear those words? Keyword research..

I happen to like doing it. But then again I like puzzles, crossword puzzles, tangling out yarn and opening knots, so it might not be to big of a surprise that I like digging into the keywords, finding the “hidden ones” and those longtail suckers:)

Here is an interesting article from Virtualcorporation about SEO and keywords.

Understanding the keywords is a must for implementing local SEO techniques. In fact local SEO techniques are a must for the website to reach out to local customers. However there are certain specific technicalities associated with the local SEO process and understanding them is a must in order to perform effective SEO in your site.

Long tail keywords give the website an excellent conversion rate and so website owners love to have them in the site. For instance is you have a dentist site and if your content has keyword like ‘dentist New York’, it does not specify much. On the other hand, if you have keyword such as the ‘Brooklyn family dentist’, you are talking more specific. Now, when a person is searching for the second keyword, he or she is more likely to be a patient in search of a good dentist in Brooklyn. On the other hand, the user who has entered the first phrase is likely to be searching for information regarding the dentist in New York.

It cannot be denied that such keywords are extremely important when it comes to the local SEO services. This is simply owing to the fact that local SEO focuses on a particular geographical locale. To that end, it includes the name of the locality in the keywords. At the same time, as the search engine optimization is completely done for people living in that area, the SEO experts do a lot of research to find out the behavior of the users there. That gives them the idea for the keywords that would be specifically attractive to the people of that region.

Like any other form of SEO even in local SEO it is a must to find out ways to get noticed by people. Of course, that is not a simple task. There are plenty of things that need to be taken care of to achieve this end.

Today, top be successful in business online marketing is a must and it is in fact, this is one of the most effective ways to cater to the specific needs of the customers and the localized search engine optimization has increased the prospect of it further.

To ensure that you get the best benefits from local SEO, there are certain things that you have to keep in mind. Remember you need to have a clear idea about the target audience of your website. This is absolutely essential to find out the right keywords for your website. Another thing to consider is that SEO is not a free service.

While running a business on a metropolitan area, there are plenty of directories available to you. However, if you have a business that covers the entire Toronto area, you will like to put in the name of specific areas in the keywords.

The mobile users have further enhanced the scope of local SEO. There are powerful web browsers available in the mobile phones and people are using them extensively. This has definitely made sure that local SEO is indeed a process that needs to be implemented for website success.

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Lots of info, but good! There are so many things that we need to think about and add into the equation! Good luck and let me know if you have any questions regarding local search and local seo.

Local Internet Marketing Research – Insider Google data released

Did you think your websites rank determined your local listing status?

Think again!

Tom Critchlow has done a great job of researching and distilling information about what makes local businesses rank with in the coveted Google 7 pack. Even if you aren’t an SEO junkie it is important information to know because it shows just how critical citations, reviews and proximity can be.

Getting the top spot in Google is always changing and shifting as they change and tweek thier algorithms. So research like this is invaluable in helping local search marketers understand the changes and hopefully – what is coming down the pike for Atlanta local SEO. The information shows that it isn’t just one thing like citations, review or tags, it seems tobe a combination of factors making each aspect  important. It might seem boring to the average business person but it gets alot more interesting when you reaslize that the difference means more calls, clients and sales to your local business!

Here is part of the article: to read the entire thing – click on his name below.

Google Local Research Data Released For Free

By: Tom Critchlow

Being a good SEO involves research. You need to be constantly pushing the envelope on the data that you gather, the insights that you gain and what recommendations you provide in terms of what works and what doesn’t.

What’s In The Data?

The link to the Google Docs file is here in case that’s easier for people.

It’s always nice to try and quantify exactly how important different factors are and do some analysis on which hypothesis are actually correct and which are just learned from the crowd and generally accepted as true.

seattle-hotels

I’ve got no ground-breaking insights in this post, but by analysing this data and other data I have come to the following conclusions:

1) – The raw number of reviews is not the only ranking factor.

We can see this by comparing for example the Renaissance Seattle Hotel and the Hilton Seattle Hotel – the Renaissance has WAY more reviews but still doesn’t rank.

2) – The raw number of citations is not the only ranking factor.

We can see this because the Grand Hyatt Seattle Hotel has an obscene number of citations compared to any other hotel in Seattle.

3) – The combined number of citations and reviews is not the only ranking factor

Although we’re getting warmer here (the sum column, E) this isn’t the whole story. If we look at the average sum of the top 7 ranking hotels we see that there are 3 hotels that don’t rank which have a higher sum than average – Renaissance, Grand Hyatt and the Crowne Plaza.

4) – Distance to centre (of Seattle) seems to play some part in the rankings

Looking at the data we see that the Edgewater Hotel has the highest combined total with many many reviews and a large number of citations but doesn’t rank number 1. Perhaps this is something to do with the fact that it’s a lot further out from the centre of Seattle than the other hotels – 1.3 miles to be precise, almost double the next furthest out ranking hotel at 0.7 miles (the Best Western).

5) Star ratings could well play a part in the rankings

Typically people have assumed that the raw number of reviews is more important than the sentiment of those reviews. However, this may not be true. Take a look at the Fairmont Olympic Hotel, a very low combined reviews and citations score but 4.5/5 stars in total of the reviews.

6) Quality of citation almost certainly plays a part

Firstly, assuming it didn’t – citation spam would be big business! But digging into the data I see that the best western has a very low combined score but has citations from sites such as the New York Times. Same again with the Hilton, which has some very strong citations from authority sites. This suggests to me that quality of citation is important, or perhaps the number of citation root domains? (like with links, perhaps multiple citations from one domain don’t count so much…)

seattle-hotels-2

Note 1

There is still speculation that the ‘regular’ SEO factors come into play such as pagerank or strength of domain. I’m not convinced this is a factor. After all, Google Local Listings are attached to an business name (and address/phone number), not a URL. Sometimes there isn’t even a URL for Google to attach to the listing. This makes me think that regular on-page SEO factors don’t carry that much weight. I’d like to hear other’s thoughts on this though?

Note 2

It’s worth noting that in the data you might like to exclude the Crowne Plaza Hotel from your data analysis – when gathering the data I see that it’s missing an image which may imply a wider issue about data perhaps? Not sure what a missing image means but I doubt it’s good news for the Crowne Plaza. This is backed up by the fact that it by rights (i.e. combined citations and reviews score) it should rank, but it doesn’t

Contained in the full spreadsheet is Google Local data for a particular search phrase “Hotels in Seattle”. The link to the Google Docs file is here in case that’s easier for people.

  • Summary – The summary information which contains the hotels which rank for the phrase. The top 7 are the ones that I see in the Google Local one-box. The remaining 13 are the ones which rank once you click on the map to explore Google Local rankings. The data contained includes the number of reviews, the number of citations and the distance to the centre of Seattle for each hotel.
  • Sheet 1-20 – These sheets list the complete individual citation list for the relevant hotel. So for the edgewater hotel which ranks 4th we click on sheet 4 and see the full list of citations for that hotel.

Note 3

In a usual analysis I would have looked at the category of the listings, I don’t think this is a factor in this case since it’s a competitive SERP and all the listings are likely tagged with the Hotel category.

To Conclude…

What can you do to get better rankings? Get more citations and reviews! The combined number of these seems reasonably well correlated with rankings once you factor in distance from centre etc. Especially if you can get positive reviews and citations from strong websites.

But also, to conclude, we see that the algorithms are somewhat complicated. I’ve still not completely figured out why some sites rank and why some don’t but I’m getting close. I’d love to hear analysis from other Google Local SEOs who’ve been digging around in data. I’ll show you mine if you’ll show me yours ;-)

Note: Thanks Tom! this was a very generous offer to share your reserach so freely, go to his blog here and join the conversation!